Returns and
refunds.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. These apply automatically, regardless of any warranty, and nothing on this page limits them.

• If a product has a major failure, you can choose a refund or a replacement, and you may be able to claim compensation for any other reasonably foreseeable loss.
• If the failure is minor, we may choose to repair the item instead, within a reasonable time.
• A product also has to match its description, be fit for its stated purpose, and be of acceptable quality.

If you think a product has failed, contact us. We will not send you off to deal with the manufacturer yourself.

You have 14 days from delivery to change your mind about a purchase. To be eligible:

• The item must be unused, unassembled and in its original packaging.
• It must be in the same condition it arrived in.
• You cover the cost of returning it to us.

Once we receive it and confirm its condition, we refund the purchase price to your original payment method. Because delivery to you was free, the outbound freight we already paid is not refunded as part of a change-of-mind return.

This is separate from your legal rights above. If an item is faulty, misdescribed or not fit for purpose, you are not paying to send it back and this 14-day window does not apply.

If a product arrives damaged or develops a fault, contact us with your order number and a photograph of the problem. We arrange and pay for the return freight, then repair, replace or refund it according to your rights above.

These frames are bolted rather than welded, which means a single damaged part can often be replaced on its own. Where that is the right fix and you are happy with it, it is usually much faster than sending a whole unit back.

The frames carry a twelve month manufacturer warranty against defects in materials and workmanship, covering replacement parts or units where a manufacturing fault is found.

It does not cover ordinary wear, surface discolouration from heat, rust from leaving the unit outdoors uncovered, or damage from modification or misuse. The warranty sits alongside your Australian Consumer Law rights and does not replace them.

• Contact us with your order number and either what is wrong or that you have changed your mind.
• We confirm whether it is eligible and send you the return address. Please do not send anything back before we have confirmed it.
• Pack it as it arrived. Items damaged on the return trip through loose packing may not be fully refundable on a change-of-mind return.
• We process refunds once the item is back with us and checked.

Last updated 5 September 2026